Scale of MUA customer credit revealed

Credit down and refunds up

Over a quarter of Manx Utilities Authority customers received a refund on their bills during the past year.

In an answer to a question from Onchan MHK Julie Edge, the MUA says the total value of credit balances had increased in recent times, but has now fallen to just over £4.4 million in March this year.

At the same time in 2017, the figure was over £6.7 million.

Manx Utilities has refunded more money in the year to March, in order to reduce the amount of credit held in its account.

The authority holds over £2.3 million less credit than two years ago.

In the same period, over £626,000 more money was refunded.

Customers build up credit in two ways - prepayment and direct debit.

A monthly direct debit amount is agreed with the user but reviewed, especially when large credit or debit balances occur.