Manx Care to introduce training to improve understanding of disability and neurodiversity

The consultation ran between June and July 

Manx Care will introduce a training package for staff at the start of the new year to improve understanding of disability and neurodiversity.

It forms part of a report published by the health body highlighting access to good healthcare for people with learning disabilities and the neurodivergent population.

The consultation, which ran between June and July, focused on people’s experiences accessing GPs, attending the emergency department at Noble's, and staying overnight in hospital, among other areas.

It collected 151 responses, with 73 people completing it themselves while 78 others on behalf of a loved one. 

Some findings revealed:

• 52.32 percent of respondents felt anxious about attending their GP appointment.
• 13.25 percent reported a good or very good overnight experience, 
• 31.13 percent had a poor or very poor experience at ED.

There were also calls for alternative booking methods, quieter waiting areas, and more time during consultations.

Response

In response to these key findings, Manx Care says it will roll out a training package for staff at the start of the year to improve understanding of disability and neurodiversity.

It has also proposed the development of “Disability and Neurodiversity Champions” within each ward, as well as the introduction of new health passports and guidance.

It is proposed that GPs make alterations to the environment, including offering sensory equipment.

The safeguarding team for health is also seeking funding to purchase a mobile sensory unit for the hospital, which can be used to bring comfort to those who find the environment overwhelming.

Safeguarding practitioner for health, Pete Corkhill, who compiled the report, says: “It is not acceptable for us to hide behind age-old routines and processes as reasons why we cannot pursue alternative methods of service delivery. We must recognise this group of people as equal citizens of the Isle of Man who require a service provided in a slightly different way.”

You can find the full report here.