Information Commissioner urges firms to be open after cyber attacks

Regular updates help maintain public trust and manage crises effectively, says IC

The Information Commissioner is warning businesses to plan how they’ll communicate if they fall victim to a cyber attack.

Alexandra Delaney-Bhattacharya says providing updates "little and often" is usually the most effective approach.

She adds that her office will examine how organisations manage public communication during incidents.

The Commissioner says openness is key to maintaining public trust: