Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Info Commissioner partially upholds terminal complaint
Other exemptions applied were handled correctly
MGP organisers ACU respond to accusations of 'hollow promises' following rider's death
Sam Naughton was killed after an incident at Doran's Bend at this year's event
Government's handling of immigration policy 'clumsy, naive and inept'
Political commentator says 100,000 target has been seen as opening door to uncontrolled population
Ramsey Commissioners pay tribute to former member
Reverend Canon David Greenwood died over the weekend