Aggressive behaviour towards staff 'will not be tolerated' says Manx Care

Healthcare body says it’s received reports of abusive behaviour

The Island's health service has condemned reports of abusive behaviour experienced by Manx Care colleagues across its services.

It says the behaviour is being seen 'in-person, via social media and on answerphone messages'.

Manx Care says 'aggressive behaviour and abusive messages will not be tolerated' as its colleagues 'work hard to ensure needs are met, sometimes under pressure and in very busy conditions'.

In a statement released on its social media platforms, the healthcare body says: "Anyone conducting themselves in this manner will be asked to leave the premises if applicable, or may be subject to investigation if online or via the telephone.

"We understand that people may have concerns and complaints, and always welcome your feedback, however we can only engage with you if you behave in an appropriate, non-abusive manner. 

"Please be patient with our teams - they're working hard to help you."

It adds that concerns can be raised with the Manx Care Advice and Liaison Service (MCALS) via the phone (01624 642642) or via email (mcals@gov.im), between 9.30am and 4pm every weekday.